FAQ

What is ADSL?

ADSL - Asymmetric Digital Subscriber Line is a type of DSL broadband communications technology used for connecting to the Internet.

How to set my ADSL connections?

First of all you should have (Splitter – router – Phone cable – Filters – Ethernet cable) then follow the following steps:

1. Connect the Splitter to the phone socket.

2. Connect the telephone to the Splitter.

3. Connect the Modem to the Splitter.

4. Connect the Modem to your PC using Ethernet cable

Notes:

1. If you have more than one phone set at home, we recommend that you use the Micro Filter with each set to prevent any disturbance to your line (Max 3 filters).

2. In case of an Internal Central:

Connect the main line to the Splitter in the Line input, Connect the Output Tel. to the Central.

Will my current phone features work with DSL?

Yes, adding DSL to your phone line does not affect your telephone services or features.

Is my exchange covered with ADSL services?

To check if your exchange is covered by ADSL service or not click on https://www.tedata.net/wps/portal/te/Residential/Help%20And%20Support%202/Check%20ADSL%20Availibility/

Is my router support speed higher than 2 Mb/S?

Your router supports 2Mbps speed if you see printed on the side ADSL2+ Modem Router.

How to secure my wireless router?

Wireless security is very important to enjoy your internet full speed.

Please follow the below steps so that you can encrypt your router:

Step 1. Open your router settings page

First, you need to know how to access your wireless router’s settings. Usually you can do this by typing in “192.168.1.1” into your web browser, and then enter the correct user name and password for the router. This is different for each router, so first check your router’s user manual.

Step 2. Create a unique password on your router

Once you have logged into your router, the first thing you should do to secure your network is to change the default password* of the router to something more secure. This will prevent others from accessing the router and you can easily maintain the security settings that you want. You can change the password from the Administration settings on your router’s settings page. The default values are generally admin / password.

Step 3. Change your Network’s SSID name

The SSID (or Wireless Network Name) of your Wireless Router is usually pre-defined as “default” or is set as the brand name of the router (e.g., linksys). Although this will not make your network inherently* more secure, changing the SSID name of your network is a good idea as it will make it more obvious for others to know which network they are connecting to. This setting is usually under the basic wireless settings in your router’s settings page. Don’t use your name, home address or other personal information in the SSID name. Also see: Change Network Name to Prevent Wi-Fi Theft

Step 4. Enable Network Encryption

In order to prevent other computers in the area from using your internet connection, you need to encrypt your wireless signals. There are several encryption methods for wireless settings, including WEP, WPA (WPA-Personal), and WPA2 (Wi-Fi Protected Access version 2). WEP is basic encryption and therefore least secure (i.e., it can be easily cracked*, but is compatible with a wide range of devices including older hardware, whereas WPA2 is the most secure but is only compatible with hardware manufactured. To enable encryption on your Wireless network, open the wireless security settings on your router’s configuration page. This will usually allow you to select which security method you wish to choose; if you have older devices, choose WEP, otherwise go with WPA2. Enter a passphrase to access the network; make sure to set this to something that would be difficult for others to guess, and consider using a combination of letters, numbers, and special characters in the passphrase.

What if I have no networks available on my wireless connection?

First you will check WLAN led status on your router, in case it is off enable it, then check again through laptop. In case the same problem persists, follow the steps below:

Open control panel > Network and internet > network and sharing center

1.For Windows 7 click on Manage wireless connections > right click on your network name > remove network.

2.For Windows 8 select your wireless connections > right click on your network name forget network.

For Windows 8.1 click on start > run > cmd >

Write netsh wlan show profiles then

netsh wlan delete profile name=”your network name as shown on cmd “ or Run > Regedt32.exe > then navigate on network list and choose

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles

On the left pane of this location, under the Profiles key, you’ll see long name sub keys. For each network, wether it is WiFi or Ethernet, there is a unique key.

➢ Highlight each key on the left pane and on the right pane.

➢ Check the Profile Name string’s Value data (same like the entry for the network name deleted in step 2).

➢ Once you find correct sub key for deleted network profile, right click on it and select Delete.

Accordingly your selected network profile gets removed completely, and then you will see your network name. Choose it and write your security key and your problem will be fixed.

What is Static IP service?

Static IP service provides fixed public IPv4 address. This same IP address will be assigned to your Broadband service each time you go online which makes it possible for you to access your devices on your home network remotely. Static IP also enables you to:

➢ View your home IP Camera - Monitor your home anytime by logging in to your IP camera with the Static IP address from any computer or mobile device.

➢ Personal cloud storage - Allows you to access and transfer your files seamlessly by connecting a Network-Attached-Storage (NAS) or hard disk to your home network which serves as your personal cloud storage.

➢ Run a private network – enables you to set up a private server, giving you the choice to select your own users and your partners allowing them to log in and out for an online session easily.

What is Family internet service?

Family Internet service is a service that poses control over the Internet content especially designed to protect children. Family Internet will filter all the undesirable websites before they reach your kids to keep them safe.

How to check my quota usage?

You can check your usage on http://www.mytedata.net

What shall I do if I faced security problem while browsing some websites?

Check the time and date on your pc/laptop to see if there is a variance between current time and dates. Change them then check again. If the same issue persists please contact our technical support team.

What is TE data 4U program?

4U loyalty program lets you earn 1 point for every pound you spend with us. As long as you are a TE data customer, you are automatically a member of our 4U program and you can use it to get discounts on your monthly internet subscription anytime.

All you have to do is log in using your ADSL username and the password now and start enjoying 4U.

Why do I feel that the speed of the service is not as fast as it should?

This could be due to a number of reasons, but first, you need to make sure that there are no technical problems preventing you from having your full Internet speed capacity

If you continue suffering from the same problem, please contact our technical support team.

What affects my connection speed?

When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following:

• Distance of your telephone line to your local phone central office.

• Condition of telephone wiring.

• Computer configuration.

• Network or Internet congestion.

• Server and router speeds of the Web sites you access.

How Do I Change Or Add E-Mail Accounts?

Contact out technical support team.

What are the main features on My TE data?

Your account on My TE data allows you to manage your account online saving you time and hassle. The main features are:

1-Check your usage online

2-Pay your bills online and reviewing your last invoices and your due date

3-Request a router

4-Request Option pack service

5-Create ticket regarding technical issue to follow up with you

6-Submit a complaint

7-View your tickets and status also you can comment on it

8-Checking your 4U points only and redemption through 4U account

9-Pay online bill for others

10-Recharge quota also you can recharge for others

11-Upgrade / downgrade your speed

12-Suspend / reactivate your account

What’s the date of my TE data usage counter reset?

-For Tal2a customers the counter resets on the renewal date

-For Unlimited packages the counter resets on the 1st of every month

What are the main reasons of wireless signal being unstable or weak?

• The wireless coverage for TE data routers is 100M in open areas & 35M in closed areas.

• Signal interference or weakness occur due to one of the following:

-Radio Signal.

-Microwave signal.

-Wireless phone set.

-Concrete.

To avoid the interference with other wireless signals you may need to change the wireless channel from the router page – wireless settings to be 1 or 6 or 11.

Why is my quota consumed upon downgrading my speed?

- Check the wireless connection, if it is opened with no security encryption it should be secured.

-In some cases Windows updates, antivirus updates, applications updates consume from your quota.

-Check if any other device is connected to your router through the cable using the internet with high traffic.

-If all or any of the above is true, you will need to contact our technical support team